We do our best to process your medication request the same day. Please note that the pharmacy needs two days to prepare your requested medication. Avoid running out of medication, by ordering on time!
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You can request repeat prescriptions in four different ways:

1. Using the app 'Uw Zorg Online'

Before using 'Uw zorg online' the first time, download the app (works best on your phone). Log in and request your prescription by selecting the prescription from the list of medication you use on a daily basis (this is possible up to 3 weeks before you run out). This does not apply to all medication (opiates for instance). If in doubt, send us a message.
Or:
Log in and request your prescription by sending a message with a request for non daily based medication.

2. Call the practice, 020-3670088 option 2.

Clearly indicate:
– your name and date of birth
– the name of your pharmacy
– the medication names with the desired strength (mg)
– how to use the medicine (for example, 3 times a day)
– possibly a telephone number on which you can be reached.
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3. Hand in the label(s) of your medication box(es) at the counter or put them in the letterbox.
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If you no longer have the medication box, make a list of the medication you need, and add:
– your name and date of birth
– the name of your pharmacy
– the names of the medication with the desired strength (mg)
– how to use the medicine (for example 3 times a day)

4. By placing the empty medication box in the mailbox which is NOT located at the main entrance, but at the OTHER DOOR at the gate.
For privacy reasons, we recommend that you put the empty box in an envelope so that it cannot be spotted by passers-by.

If you have any complaints about us, we would appreciate you to discuss them with us first, because when we know about your dissatisfaction, we can try to resolve it. If it is difficult for you to speak to us directly or if you cannot reach an agreement with us, it is possible to discuss your complaint with a Complaints Officer. The Complaints Officer will mediate by working with you to find a solution. The Complaints Officer is impartial: he/she does not take side and therefore has no judgement. Everything you tell the Complaints Officer is confidential.

The Complaints Officer can be reached on telephone number: 088-0229190.

A complaints form can be found on the SKGE website.
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If you cannot reach an agreement with your GP or after mediation, you can request a ruling of your complaint by the GP Dispute Body. This independent committee consists of a chairman (lawyer) and members representing patients and members representing General Practitioners. The committee is assisted by an official secretary who is also a lawyer.

The decision of the GP Dispute Body is binding.

General info
The AVG is a new law for the protection of privacy and personal data. Under this law, an organization that handles personal data has certain obligations, and the person to whom the data belong, has certain rights. In addition to these law, specific rules apply to privacy in healthcare. These rules are listed in the Medical Treatment Agreement Act (WGBO). This privacy policy is intended to inform you about your rights and our obligations that apply under the AVG and the WGBO.

Our practice
In our practice, various personal data of yours can be processed. This is necessary for your medical safety, and necessary for financial settlement of the treatment. In addition, processing of personal data may be necessary, for example, to prevent a serious risk to your health or to comply with a legal obligation (for example the mandatory reporting of a contagious disease under the Public Health Act).

Duties of our practice
Your data is collected for specific purposes, for:
- healthcare provision
- effective management and policy
- supporting scientific research, education and information

In principle, no processing takes place for other purposes.

You will be informed that your personal data is being processed. This can be done byyour healthcare provider, but also via a brochure or via our website.

All employees within our practice have committed themselves to dealing with your personal data confidentially.
Your personal data is well protected against unauthorized access.
Your personal data will not be kept longer than is necessary for good care.

For medical data, this retention period is in principle 15 years (from the last treatment), unless longer storage is necessary, for example for the health of yourself or your children. This is at the discretion of the practitioner.

Uw rechten
ou have the following rights:
- The right to know whether and which personal data of yours is being processed.
- The right to inspect and copy that data (as long as this does not compromise the privacy of another person).
- The right to correction, addition or deletion of data if necessary.
- The right to request (partial) destruction of your medical data. This can only be done if the retention of the data is not of significant importance to someone else, or should not be retained on legal grounds
- The right to add a personal statement (of a medical nature) to your file.
- The right to object to the processing of your data in certain cases.

If you wish to exercise your rights, you can let us know verbally or by a written request. Your interests can also be represented by a representative (such as a written representative, or your curator or mentor).

Patient data
The Medical Agreement Act (WBGO) considers the patient to be an adult from the age of 16. Young people from the age of 16 who want to inspect/copy their medical file, must request this themselves. If the patient is no longer alive, the provision of medical data is permitted if deemed possible that the deceased would not have objected to this or that there are compelling interests to break the healthcare provider's obligation of confidentiality. This decision lies with the healthcare provider.

Provisionof your personal data to third parties
The employees of our practice have an obligation of confidentiality with your personal data. This means, for example, that the healthcare provider requires your explicit consent before providing your personal data . However, there are some exceptions to this rule. The healthcare provider's duty of confidentiality can be broken based on a legal provision, but also in case of serious danger to your health or that of a third party. In addition, data, if necessary, are exchanged verbally, in writing or digitally with other healthcare providers(for example, the pharmacist who processes a prescription and thus receives data from the treating physician).

Exchange of data
Our practice exchanges relevant medical data with the emergency GP post (HAP) through the Landelijk Schakelpunt (LSP) after you have given specific permission for this. This is safe and reliable. If you have been to the HAP in the evening or during the weekend, it in turn shares an observation message with our practice. Medication data can also be shared with your pharmacy and medical specialists. This concerns the medication that the doctor has prescribed for you, but also any intolerances, contraindications and allergies (ICA data). This is how we, as a general practice, contribute to medication safety.

Transfer of your file
‍When choosing a new practice, it is important that your new doctor/care provider is aware of your medical history. Your medical history is in your medical file. It is customary for your old doctor/care provider to transfer the file to your new doctor/care provider. The previous doctor/care provider will do this as soon as possible, in any case within one month, after your old doctor/care provider has asked to transfer the file to your new doctor/care provider. Your medical file will then be transferred by your doctor/care provider personally or by registered mail. You can not receive the original file. However, you always have the right to inspect your file and to receive a copy of your file. The file can also be transferred to the new doctor/care provider via email (if possible). Both doctors/caregivers must ensure that their computer and internet connections are sufficiently securedare.

Ziekten en zorg leggen de werkelijkheid aan ons op: patiënten en artsen. Kunst laat ons de werkelijkheid anders dromen en ervaren. Ze verruimt de blik door originaliteit en schoonheid. Hierdoor kan een omgeving met kunst inspireren, tijdens het werk of verblijf.

In de wachtkamers wordt kunst tentoongesteld en is het mogelijk om de werken te kopen .


‍Ivo Oranje
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-Beeldend kunstenaar-
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Ivo is 50 jaar geleden geadopteerd uit Sâo Paulo Brazilië en sindsdien woont hij in Nederland. Zijn bijzondere Nederlandse achternaam en zijn buitenlandse voorkomen ziet hij zelf als een mooie samensmelting van twee continenten en zijn een altijd aanwezige inspiratiebron.
Ivo is autodidact en schildert graag abstracte en kleurrijke schilderijen op zowel grote als kleine doeken. Zijn werk is modern en vaak gerelateerd aan Brazilië met zijn prachtige en bonte steden of aan zijn woonplaats Rotterdam. Stads plattegronden en het stadse leven vormen een grote inspiratiebron. De fictieve stadsplattegronden en steden symboliseren Ivo zijn zoektocht naar waar hij vandaan komt en waar hij naar toe gaat. Het schilderen zelf is een reis naar de perfecte compositie in de juiste kleuren. Ivo werkt graag met acrylverf, markers, waskrijt en potlood.